Yesterday I checked in at a reception desk. The woman was kind, efficient and things were fine. I probably wouldn’t even reflect at all on the experience, but I happened to look down at her desk area, and saw, what I guess was a company reminder for employees. I snuck a picture.
TONE OF VOICE
Suddenly I was evaluating this woman. She had made eye contact, I think she had smiled (Was she supposed to smile the whole time? That would be ridiculous right?) Her posture seemed fine by me. (Is it appropriate for a company to insist on a certain posture?) Her tone of voice was friendly… She hadn’t needed to explain anything. (Should she have?)
Suddenly, I had a lot of questions. Have they always had these reminders? If it is a new initiative, have all previous interactions been less friendly? I don’t think so. If it isn’t new, does that mean all these years, their friendly interactions have been forced by company policy? Yikes!
Would my reminder card be the same?
TONE OF VOICE
I don’t think I need to be reminded to smile.
I would take it off, but I know my mom would want “posture” to stay on the list.
I might add a reminder to listen.
Perhaps a reminder to dampen the sarcasm a bit. (I refuse to say “no sarcasm.” Duh.)
Oh, and I need a reminder to drink more water.
My daily reminder card:
What would your daily reminder card say?